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Terms and Conditions

About Us

Peta (UK) Ltd are committed to providing you with an excellent service. If you have any suggestions or comments please email us at custserv@peta-uk.com

Making a Purchase

Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on “Checkout” and complete the shipping and payment information.

For account terms for institutions please contact us.

Shipping and Handling

Packing
We care about the environment and recycle wherever possible, so if you receive a package that looks second-hand, that’s because it is! The contents (your purchase), of course, will be brand new!

Costs
We work hard to maintain our retail prices and strive to keep our carriage costs to a minimum level. All prices shown are inclusive of VAT.

Destination Order value Carriage charge
UK Less than £20 £1.96
Between £20-£50 £3.50
Over £50 £5.00

Method
Orders under 2kg are sent by Royal Mail second-class post.
Orders over 2kg are sent by our chosen courier service. Notification and tracking number will be sent to you as soon as the goods are despatched.

Delivery Schedule

All orders are typically processed and shipped within 3 working days.
Up to 10 days should be allowed for delivery by Royal Mail Second Class PostExpress delivery services are available – please contact us at custserv@peta-uk.com for the best options for you.

Back Orders

In the rare event that your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

Peta UK Ltd are responsible for the website transaction. We use Sage Pay to collect/process transaction information – http://www.sagepay.co.uk/policies/security-policy

Guarantee

All of our products come with a 2 year guarantee.

Reaching Us

If you need to reach us, please email us on custserv@peta-uk.com , alternatively, you can call on 01376 573476 (International +44 1376 573476) or fax us on 01376 570023 or write to us at Peta (UK) Ltd, Charles House, Kelvedon Road, Inworth, Colchester, CO5 9SH, UNITED KINGDOM. Company registered in London no. 504011.

Returns Policy

Should the goods you order prove to be unsuitable please return in mint condition within 30 days for a full refund of the price paid for the returned item.

Remittance Terms

The prices are in Pounds Sterling and are the actual prices which will be charged.