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Shopping Help

This area of our website is dedicated to our retail customers. Please note our on-line shop supplies UK customers only. Your payments are secured by our Payment Service Provider who accepts most major credit and debit cards. We aim to despatch all orders placed within 2 working days.

If you are outside the UK please contact Customer Services advising your items of interest and country; and if you are in the United States please contact us at


If you need credit terms for an official order, please send us a written order which we will process within 5 working days.

Delivery Charges

  • Order value < £20 = £1.96
  • Order value £20 – £50 = £3.50
  • Order value > £50 = £5.00

Returns and Refund Policy

Thanks for shopping with Peta UK Ltd. If you are not entirely satisfied with your purchase, we’re here to help and our policy is offered in addition to your legal rights.

You have 14 calendar days to return an item from the date you received it. To be eligible for a refund, your item must be in the same condition that you received it and it needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received it. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. These costs are non-refundable.

If you have any questions on how to return your item contact Customer Services

VAT Exemption

If you are a disabled individual or a Charity purchasing on behalf of a disabled person and believe that you are eligible for VAT relief, please complete the relevant declaration and contact customer services regarding purchasing items with VAT @ 0%.

VAT relief: Eligibility declaration by a Charity (pdf)

VAT relief: Eligibility declaration by a Charity (doc)

VAT relief: Eligibilty declaration by a Disabled Person (pdf)

VAT relief: Eligibility declaration by a Disabled Person (doc)